Frequently Asked Questions

Villa questions

What is included in the property rental?
Can I book online?
Do I count children and infants when I calculate the rental?
Can I hold a property while I decide if I want to book?
Is there flexibility with set arrival days, times and duration of holidays?
How do I work out the deposit and how can I pay?
When is my balance due and how can I pay?
Will you send me a reminder when my balance is due
Am I charged for using a credit card and why?
What is a security deposit for and when is it refunded?
What are the passport requirements for Portugal?
If there is pool heating/air conditioning at the villa do we need to book it in advance?
Are linen and towels provided in the property?
Will there be a hairdryer at the property?
Will there be a cot and highchair provided for my infant?
Will there be an iron and ironing board at the property?
Do you provide a free welcome pack?
Will I need to take travel adaptor plugs?
If there is a TV at the property, will there be English speaking channels?
When will I receive my holiday information pack and what does it include?
How do I get to the villa and where do I find the keys to the property?
Do you have any child/wheelchair friendly properties?
Will there be a representative at the airport?
Can you arrange golf tee times?
Can you arrange a chef during our stay?
What is in a food pack?
Can we take our pet with us?
What time can we occupy the property on our arrival day?
What time do we have to vacate the villa on our last day?
What do we do with our rubbish at the property?
If we encounter a problem at the property who do we call?
I want to cancel my holiday, what do I do and what will be the charge?
Do I need to take both parts of my driving licence?
I have points on my licence, will this matter?
Are there any age restrictions to hire a car with Auto Jardim?
What does the car hire price include and am I insured?
Can I choose a specific model from the cars listed on the website?
I want to visit Spain, does the insurance cover this?

Car Hire & Taxi questions

If we book a car through The Villa Agency, where do we collect it from at the airport?
Can you arrange for the hire car to be delivered to our property?
Can we collect the car in one place and return it to another?
Can more than one person drive the hire car?
How long does it take to drive from Lisbon to Faro?
Do children have to be in a car seat and can they be hired?
Where will the taxi driver meet us at the airport?
If I book a taxi transfer, do I still need to take the directions provided by The Villa Agency?
Do children have to be in child seats in taxis and if so, can these be requested?

Flight questions

I have booked my own flights. Do I need to let The Villa Agency know the details?
Can The Villa Agency book my flights for me?
What can I take in my hand luggage?
Are meals included in the price of flights quoted?
Can we pre-book seats?
Can The Villa Agency hold flight seats?
Will I have to pay more to take golf clubs/baby buggy on board?
What is the luggage weight allowance on flights to Portugal?
What happens if my flight tickets don’t arrive in time?

Insurance questions

I am not a UK resident, can I still take The Villa Agency insurance?
If I don’t take The Villa Agency insurance, do I need to get alternative cover ?
Does The Villa Agency insurance cover personal accident?
I want to make a claim, what should I do?
I have a pre-existing medical condition, how will I know if I am covered?
How many children are covered with the family insurance?
Do I have to take out insurance for my infant?
Can I see a breakdown of what is covered before paying the premium?

Website Design & Technology by Uxmal

Villas and apartments with private pools in the Algarve & Lisbon Coast of Portugal for Holiday and Vacation rental. Late Deals available