How your personal information is used by The Villa Agency

When you place an order with The Villa Agency, we need to collect certain information to be able to process your order. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with The Villa Agency.

When you email us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

You agree that we may use and update this centrally held information:

  • to provide you with other services;
  • to identify other products and services which might be suitable for you;
  • to recover debts;
  • to prevent and detect fraud;
  • to update our records about you;
  • to prevent money laundering; and
  • to check your identity.

We may also use your information for research and statistical analysis with the aim of improving our services. The information we hold about you is confidential. We will only disclose it outside The Villa Agency when:

  • you give us your consent,
  • in order to obtain professional advice,
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
  • there is a duty to the public to reveal the information.

Use of cookies

This website uses cookies. Cookies collect information about your use of the website, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. The information collected by cookies enables us to understand the use of our site, including the number of visitors we have, the pages viewed per session, time exposed to particular pages etc.

This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our or our other customers' rights. Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the site will not function properly if you refuse cookies.

Protecting your privacy

To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.

We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you (e.g. customer support, or a shipping company if you have asked us to send something to you).

Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

What choices do I have?

You do not have to provide us with any of the personal information requested. If at any stage you change your preferences and decide you would rather not receive news, information and offers about our properties and services please use the unsubscribe link at the bottom of our newsletters. Alternatively, email us at or write to us at, The Villa Agency Ltd, 31 Meeting House Lane, The Lanes, Brighton, BN1 1HB, United Kingdom.

Accurate Information

We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.

You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us of any change to your personal information as soon as is reasonably practicable in order that we may update our records. Please note that notification of any change to your personal information must be in writing (to the address below), and should include your account and/or telephone numbers with us.

If you feel your privacy has been breached by us, then please write to:

The Villa Agency Ltd 31
Meeting House Lane
The Lanes
United Kingdom

or call customer services on +44 (0) 1273 747811.

Contacting you

During your time on this site you will have the opportunity to consent to us contacting you by e-mail, phone or SMS from time to time occasionally about products and services.  This will allow us to keep you up to date, and ensure you have all the information at your disposal to get the most out of your holiday.

Changes to our privacy policy

Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Your consent

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.

Decision making

Any decision made by us in relation to the services provided to you shall be final.

Booking forms

We offer a downloadable version of our holiday booking form download here which, once completed, can be sent to:

The Villa Agency Ltd
Victoria Chambers
170-174 South Coast Road
East Sussex
BN10 8JH
United Kingdom