When you place an order with The Villa Agency, we need to collect certain information to be able to process your order. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with The Villa Agency.
When you email us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.
You agree that we may use and update this centrally held information:
We may also use your information for research and statistical analysis with the aim of improving our services. The information we hold about you is confidential. We will only disclose it outside The Villa Agency when:
To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet.
We may need to provide some of your personal information to third parties that we use for the purposes of delivering specific services to you (e.g. customer support, or a shipping company if you have asked us to send something to you).
Our website may provide links and banner advertisements to third party sites. Please note that we are not responsible for, and have no control over, information that is submitted to or collected by these third parties. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.
What choices do I have?
You do not have to provide us with any of the personal information requested. If at any stage you change your preferences and decide you would rather not receive news, information and offers about our properties and services please use the unsubscribe link at the bottom of our newsletters. Alternatively, email us at firstname.lastname@example.org or write to us at, The Villa Agency Ltd, 31 Meeting House Lane, The Lanes, Brighton, BN1 1HB, United Kingdom.
We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will record this at the fraud prevention agencies.
You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us of any change to your personal information as soon as is reasonably practicable in order that we may update our records. Please note that notification of any change to your personal information must be in writing (to the address below), and should include your account and/or telephone numbers with us.
If you feel your privacy has been breached by us, then please write to:
The Villa Agency Ltd
Meeting House Lane
or call customer services on +44 (0) 1273 747811.
During your time on this site you will have the opportunity to consent to us contacting you by e-mail, phone or SMS from time to time occasionally about products and services. This will allow us to keep you up to date, and ensure you have all the information at your disposal to get the most out of your holiday.
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
Any decision made by us in relation to the services provided to you shall be final.
We offer a downloadable version of our holiday booking form download here which, once completed, can be sent to:
The Villa Agency Ltd
170-174 South Coast Road