About Us

We are one of the few remaining privately owned villa rental companies. For over 35 years we have specialised in Portugal and we are now delighted to introduce a selection of beautiful villas in Croatia and the Spanish Balearic Islands. We are proud of the outstanding, personal service we give and are a family run company, catering primarily for family holidays, with our founding director still very much involved. All holidays are fully bonded, which means your money is 100% safe.


Karen – Founder

Karen started The Villa Agency in 1984 having previously spent six years working for another company renting villas in The Algarve. Her knowledge of Portugal  and the travel industry is second to none, although nowadays she also spends a great deal of time rescuing animals. She is still very much involved with The Villa Agency and enjoys talking to clients and villa owners in addition to handpicking the properties in our portfolio. Karen is mother to a rescue dog from Portugal called Sugar and she is also Godmother to Ginnie’s son Harrison.



Ginnie – Managing Director

Ginnie came to help out in the holidays when she was still at university back in 1999 and Karen never let her leave! She now runs the company and still gets an enormous amount of pleasure in making sure our clients’  holidays run smoothly. She enjoys singing and writing music in her spare time and is also a spectacular baker so birthdays are always much anticipated events at The Villa Agency HQ. Ginnie is mum to Harrison so has a great understanding of just what families need when travelling with children.



Yanushka – Head of Reservations Team

Yanushka came in as a part timer back in 2013 and has since become full time and indispensable. She is super efficient and also really enjoys to talking to clients on the phone. Outside of work, Yanushka can often be found hanging around upside down at her much loved aerial fitness classes. She too has the almost obligatory rescue animal from Portugal and is mum to Pedro the Pirate cat.



Why Book with Us?

When you telephone us you will hear a friendly voice, not a recorded multiple choice announcement. We love talking about our villas and have all the time in the world to assist you. Among our staff are mums who take their children to our villas and are happy to discuss each property with you, helping to choose the right one for your family.

We believe that our personal and old fashioned approach to service is the reason why so many of our clients choose to book with us year after year.

  • No built in extras – our prices are transparent so that you only pay for what you use
  • Infants go free – we can usually provide one free cot & highchair per booking
  • Nothing is too much trouble – if it’s not mentioned please ask us – we may be able to organise equipment that’s not itemised
  • Preferential, fully inclusive car hire prices exclusively for our clients
  • Book your own flights – or ask us to book them for you
  • Flexible arrival days can often be arranged to suit you and to correspond with the flights and you
  • Our properties are checked regularly to ensure high standards of quality
  • A local manager is on call and 24 hour contact numbers are provided