• If you rent a villa direct from a villa owner, you have no financial protection especially if the owner is resident overseas. If the price seems too good to be true, it probably is!
  • However well known the airline, if you buy a flight via the internet and accommodation from a link on the airline's website, your holiday is NOT bonded, so you will probably lose your money if the airline or accommodation provider ceases trading - sadly not as rare as you might think!
  • Similarly, you take the same risk if you make your own flight arrangements and rent a property through a UK villa rental agency that does not bond non-flight packages (illegal, but it happens).
DON'T PANIC - Book with The Villa Agency to avoid all the pitfalls
  • All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
  • The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for The Villa Agency, and in the event of their insolvency, protection is provided for the following:
    1. non-flight packages commencing in and returning to the UK;
    2. non-flight packages commencing and returning to a country other than the UK; and
    3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
    1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with The Villa Agency.
  • We are a founder members of the Association of Tour Operators to Portugal (ATOP).

Holiday insurance

It is a condition of booking that you have comprehensive holiday insurance. We have arranged a special Holiday Insurance Scheme through Travel & General Insurance Services Limited that is highly competitive. Please call 0845 345 3456 or visit Travel & General Insurance Services. If you have alternative cover, please check carefully that all aspects of your holiday are covered.

Price quotes

Misunderstandings or mistakes can occur so please check any quotations given against the published prices on this website. Our booking confirmation/invoice will show the definitive price for your holiday.

Refundable security deposit

We hold a security deposit on all villa reservations, payable with the holiday balance and refunded automatically approximately two weeks after your tenancy. If there is a claim for damages by the owner or local manager, this has to be made to us within the two week period and we always ensure that the claim is investigated and approved by us before a deduction is made.

Altered bookings

A charge of £20 will be payable for EVERY alteration made after we have sent the first confirmation/invoice. If we have booked flights on your behalf name changes will be charged at the carrier's discretion. All amendments MUST BE MADE IN WRITING but please telephone us first to discuss the alterations you may wish to make. Changes of villa, dates or party members will be treated as partial or full cancellations. In the event of a partial cancellation, each member of the party who cancels will incur a cancellation charge which will be dependent on when the cancellation occurs.

Final payment & tickets

Final payment is required 8 weeks before departure. For bookings within 8 weeks of departure, full payment is required at the time of booking. Full villa details, directions, maps and our local representative's contact details plus flight tickets and a car hire voucher (if booked by us) will be posted or emailed approximately 10 days before departure. PLEASE CHECK THESE VERY CAREFULLY and read all other literature included in the travel documents. No refund can be made in respect of unused portions of flights, accommodation or car hire. It is essential that you let us know if you do not receive your holiday information.