Celebrating Nearly 40 Years of Exceptional Service
August 15, 2023
Time really does fly when you’re exploring the world’s finest destinations, and we’re absolutely thrilled to announce that The Villa Agency is turning 39 this year (15th August)!
As we inch closer to the big 4-0 milestone, we can’t help but reflect on the incredible journey we’ve embarked upon over the last four decades. While the travel industry landscape has evolved and transformed, we take immense pride in the fact that some things remain constant – especially the unrivalled customer service and care that we’ve been providing since our inception in 1984.
Our journey began with a passion for crafting unforgettable holidays, and today, that same passion burns brighter than ever. We’re elated to share that our 5-star Trustpilot rating is a shining testament to the unwavering dedication we have towards ensuring your travel experiences are nothing short of extraordinary. When you choose The Villa Agency, you’re not just booking a villa holiday; you’re choosing a level of service that has stood the test of time.
Here are 5 reasons why our customers love returning to us again and again…
The experience of human connection in a digital world
In a world dominated by automated processes and digital interfaces, we proudly offer a breath of fresh air. With us, you’ll always find a friendly voice at the other end of the line, eager to assist you every step of the way. Say goodbye to endless telephone queues, call centres, and multiple-choice options – at The Villa Agency, it’s about personal connections and genuine conversations. We’re always happy to help!
Two of the many 5-Star Trustpilot reviews
We’re more than just a booking platform
While the world has evolved, we’ve remained rooted in our core values. Every villa we offer is meticulously hand-picked, vetted, and approved by our dedicated team. With English-speaking staff on the ground, and a 24/7 emergency telephone line, your peace of mind is our top priority. If you rent a villa directly from a villa owner or via an online platform, you can never be 100% sure that the villa exists or that the owner is genuine. We take care of that uncertainty as every villa we offer has been contracted and checked by a member of staff. We have long-standing relationships with our villa owners, managers and suppliers to ensure that your holiday runs smoothly.
The Villa Agency logo over the years
We provide local wisdom and endless possibilities
Four decades of experience have endowed us with an intimate understanding of our destinations. Our local knowledge and recommendations in Portugal, Croatia and Spain are unparalleled, ensuring that your journey is infused with authentic experiences. And speaking of experiences, we’re not just about accommodation – we can arrange flights, airport transfers, car rentals, and even the finest details like an arrival hamper so you don’t have to worry about getting out to the supermarket as soon as you arrive at your holiday villa! We can also source caterers, birthday cakes, flowers, balloons, musicians, restaurant reservations, and excursions – nothing is too much trouble.
The Villa Agency brochures & leaflets over the years
We’re a family affair
In a world of corporate giants, we remain proudly independent and family-run. In fact, we are one of the few remaining, privately owned, villa rental companies. Established in 1984, we initially specialised in Portugal but over the years we are delighted to have expanded our villa portfolio to a selection of beautiful villas in Croatia and the Spanish Balearic Islands. Our passion for holidays is deeply ingrained, and it’s this very passion that fuels our dedication to curating exceptional getaways for you and your loved ones. Plus, members of our team have families of their own, so we have a true and in-depth understanding of just what families need when travelling with children.
Managing Director Ginnie & brother and Operations Manager, Matthew
We promise an unwavering commitment to your protection
We believe that trust is the cornerstone of any successful relationship, and we’ve solidified that trust through our compliance with UK Travel regulations. You can sleep easy knowing that your money is 100% safe as all of our non-flight bookings are protected by ABTOT and ATOL protect our flight package holidays, offering you complete financial protection and repatriation assurance.
As we celebrate 39 incredible years of crafting memories and unforgettable journeys, we’re eagerly looking forward to the monumental 40th year that lies ahead in 2024! Stay tuned for the exciting adventures, exclusive offerings, and heartfelt experiences that we have in store.
Thank you for being a part of The Villa Agency family. Here’s to countless more years of exploration and happy holidays!
Ready to book your dream villa holiday with us? Explore our wide range of villas and get in touch today!